Reference

3milyartoto Legal Terms for Indonesian Accounts

The legal framework at 3milyartoto sets out how your account is governed, how we handle your data, and the conditions under which access to our lobby is available…

Account eligibility depends on local lawDANA, OVO, GoPay & QRIS coveredData retention policy includedContact path for legal requestsTerms updated and version-dated
3milyartoto 3milyartoto Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

Reach Us for Legal or Policy Questions

If you need to raise a legal concern, request a copy of your account data, or flag a policy question about your DANA or QRIS payment…

Live Chat Reach us directly through the live chat window in your account dashboard — available…
Email Support Send formal legal requests, data access queries or policy disputes to our dedicated email…
Account Help Centre Your account panel includes a Help section where you can submit a structured legal…
DATA & ACCOUNT SECURITY

How We Protect and Manage Your Legal Rights

Beyond the written terms, your rights as an account holder are backed by specific operational practices — from how we store QRIS and GoPay transaction logs to how we handle a formal…

Data Handling

Personal data linked to your account — including phone number, payment wallet IDs and transaction history — is stored on access-controlled servers and never sold to third parties.

Cookie Policy

We use session cookies to maintain your login state and analytics cookies to understand lobby navigation patterns. You can review cookie preferences in the account settings panel.

Account Security

Phone verification is required before any account becomes active, adding a layer of identity confirmation that protects both your wallet and your legal account record from unauthorised access.

Retention Period

Account data and payment records — including DANA transfer logs and virtual account receipts — are retained for five years from your last active transaction, then deleted per our data lifecycle policy.

Right to Correct

You may request a correction to any inaccurate personal data we hold. Submit the request via the Help Centre in your account panel and we will confirm the update within 3 business days.

Policy Updates

When our legal terms change, we publish the updated version with a revision date in the Legal section. Continued account use after the posted date constitutes acceptance of the revised terms.

Legal Questions About Your 3milyartoto Account

The questions below cover the legal situations our account holders ask about most — from data rights and cookie use to how our terms interact with local law in Indonesia.

Yes — these terms apply to all accounts regardless of which payment rail you use. DANA, OVO, GoPay and QRIS transactions are all covered under the same account and data policy from the moment your account is active.

Access depends on local law. We do not override regional restrictions, and where local law permits, your account remains fully active. If your region restricts access, we may suspend or limit your account without prior notice.

Submit a data access request through the Help Centre in your account panel. We aim to fulfil verified data requests within 3 business days, including transaction records tied to QRIS and bank transfer history.

Payment records — including DANA deposits, virtual account logs and BCA or Mandiri bank transfers — are retained for five years from your last active transaction, in line with our legal record-keeping obligations.

Closing your account stops active use, but transaction and identity records are retained for the five-year period required under our policy. You may request confirmation of closure status via email support.

Yes — formal disputes can be raised via the email contact listed in your account settings under Contact and Policy. Include your registered phone number and the relevant transaction or account reference for faster handling.

We post each revision with a clear update date in the Legal section of the site. We aim to notify active account holders via the in-account notification panel at least 7 days before major term changes take effect.